Politique de remboursement

Returns & Refunds Policy

At Pressed & Placed, each kit is carefully produced and shipped to order. Because of this, we do not accept traditional returns. Instead, we focus on resolving any issues quickly and fairly.

No Returns Policy

We do not accept returns for change of mind, incorrect selections, or items that have been opened or used. This helps us keep costs down and maintain the quality of our made-to-order products.

That said, your satisfaction matters to us, and we’re committed to making things right if there’s a problem with your order.

Damages, Defects & Order Issues

Please inspect your order as soon as it arrives.

If your item:

  • Arrives damaged

  • Has missing or incorrect components

  • Is defective in any way

Please contact us within 30 days of delivery at support@pressedandplaced.com with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging

Once reviewed, we’ll work with you to provide an appropriate resolution, which may include a replacement, partial refund, or full refund—depending on the situation.

Non-Returnable Items

Because our products are made to order, the following items are not eligible for return:

  • Opened or used kits

  • Custom or personalized items

  • Sale items

  • Gift cards

Exchanges

We do not offer direct exchanges.
If there is an issue with your order, please contact us and we’ll help resolve it as quickly as possible.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel your order within 14 days of delivery, provided the item is unused, unopened, and in its original packaging.

To request a cancellation under this policy, please contact support@pressedandplaced.com within 14 days of receiving your item. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

If a refund is approved, it will be issued to your original payment method within 10 business days of approval. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at support@pressedandplaced.com.

Questions?

We’re always happy to help.
Email us anytime at support@pressedandplaced.com, and we’ll get back to you as quickly as possible.