Frequently Asked Questions

Find answers to common questions about our products and services.

Because each diamond painting kit is made to order, we’re unable to accept returns or exchanges.

That said, if there are any issues with your order such as damage, missing items, or defects, we absolutely want to make it right.

Please reach out to us by:

We review every request carefully and will take care of any issues as quickly as possible.

Each diamond painting kit is made to order and shipped directly from our trusted manufacturing partners overseas.

Because of this, orders typically arrive within 3–6 weeks from the time your order is placed.

Once your order ships, you’ll receive a tracking number via email so you can follow its journey all the way to your door.

If you ever have questions about your order or delivery timeline, feel free to reach out through our Contact Us page or email us at support@pressedandplaced.com.

We offer both square and round drills, each made from high-quality materials to ensure a beautiful and enjoyable crafting experience.


  • Square drills are made from high-quality resin, offering crisp edges and a more detailed, mosaic-style finish.

  • Round drills are made from high-quality acrylic, providing a smooth, classic look and an easier placement experience.

Both options are carefully selected for clarity, durability, and long-lasting sparkle.

Yes. All artwork featured in our shop is properly licensed and created by artists who are compensated for their work.

We partner exclusively with artists who produce original designs. Some artists may use AI as part of their creative process to help shape or refine their artwork, while others work fully by hand. You can view the specific details for each artist including their creative process on the Artist Page under their individual profile.

Our goal is to celebrate creativity, transparency, and fair artist partnerships.

We accept all major credit cards, PayPal, and Shop Pay for your convenience.